Complaints Procedure

Last updated: November 9, 2026

This complaints procedure applies to Digital Content bought on Vexorio.app from:

MM Film Production s.r.o., limited liability company (spoločnosť s ručením obmedzeným)
Registered office: Hornádska 28, 821 07 Bratislava, Slovakia
Company ID (IČO): 47 779 322 · Tax ID (DIČ): 2024109725 · VAT ID: SK2024109725
Registered in the Business Register of the Bratislava III City Court, Section Sro, File No. 99557/B
E-mail: info@vexorio.app

1. When you can complain

You can complain if the Digital Content is not in conformity with the contract – for example the files cannot be downloaded or opened, a format is missing, or the vector does not match the preview you saw before paying.

2. How to complain

Send an e-mail to info@vexorio.app with:

• the e-mail address used at checkout or your download link,
• a description of the problem (screenshots help),
• how you would like it resolved.

We confirm receipt of your complaint by e-mail without undue delay.

3. How we resolve it

• We decide on the complaint without undue delay, at the latest within 30 days of receiving it.
• Remedies: we provide the Digital Content again or fix it (for example a manually improved vector); if that is not possible or not done in reasonable time, you are entitled to a proportionate price reduction or a full refund.
• We inform you of the result by e-mail. Complaints are free of charge.

4. Records

We keep a record of complaints and their outcome as required by law.

5. If you disagree

See section 11 of the Terms of Service about out-of-court dispute resolution. Supervisory authority: Slovak Trade Inspection (Slovenská obchodná inšpekcia), Inspectorate for the Bratislava Region, Bajkalská 21/A, 827 99 Bratislava, Slovakia – www.soi.sk.